VERO Accessibility Statement

We believe everyone deserves better Social, which is why we strive to ensure our app is accessible to all people, regardless of their visual, auditory, cognitive, or motor abilities and are continually working to make our product and community more accessible.

We want to hear from you if you encounter any accessibility barriers to using VERO. Please send any feedback or questions to our Customer Support Team at [email protected] 

Conformance status

The European Accessibility Act is a directive that requires member states of the EU to create and implement legislation that improves the accessibility of various products and services for people with disabilities. 

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. WCAG is consistently identified and upheld as the de facto global standard on website and app accessibility. It defines three levels of conformance: Level A, Level AA, and Level AAA. Under the EU regulations the standard to meet is currently WCAG 2.1 Level AA, which gives a good baseline on accessibility for most barrier needs.

VERO is currently partially compliant with WCAG 2.1 Level AA. This means that some parts of the app do not yet fully conform to the accessibility standard. We are actively working on remediating the known issues under expert support.

Accessibility assessment approach

Nomensa - an independent third party - assesses the accessibility of the VERO app periodically by means of external evaluations. Nomensa has evaluated the app against the WCAG 2.1 guidelines and reported on their findings. This was done using both automated and extensive manual testing, including testing with assistive technologies, to ensure excellent coverage.

We have identified areas of improvement from these evaluations and are working to address those as we continue to make VERO more accessible to all.

The most recent evaluation of the VERO iOS and Android apps took place in June 2022. 

Accessibility evaluation (iOS app)

Most recent evaluation: June 2023

Despite our best efforts to ensure accessibility of our app, there may be some limitations. Below is a description of known limitations. Please contact us if you observe an issue not listed below.

Known accessibility limitations:

  1. Several interactive elements cannot be accessed via keyboard or screenreader (VoiceOver)

  2. People who cannot complete swiping or dragging gestures may not be able to enter or exit certain content

  3. Some content does not follow a logical order for people using a screenreader (VoiceOver)

  4. The app is locked in a portrait orientation (on iPhone, not iPad)

  5. Some non-text content does not have appropriate alternative text description

  6. Text does not resize to match user preferences

  7. Some text content has insufficient contrast making it hard for a broad group of users to read

  8. Some heading structure is missing for people using a screenreader

  9. Some videos loop continuously and cannot be paused or stopped

  10. Error messages are not announced for people using screenreaders

Accessibility evaluation (Android App)

Most recent evaluation: June 2023

Despite our best efforts to ensure accessibility of our app, there may be some limitations. Below is a description of known limitations. Please contact us if you observe an issue not listed below.

Known accessibility limitations:

  1. Several interactive elements cannot be accessed via keyboard or screenreader (TalkBack).

  2. People who cannot complete swiping or dragging gestures may not be able to enter or exit certain content.

  3. Some content does not follow a logical order for people using a screenreader (TalkBack).

  4. The app is locked in a portrait orientation.

  5. Some non-text content does not have appropriate alternative text description.

  6. Some text content has insufficient contrast making it hard for a broad group of users to read.

  7. Some heading structure is missing for people using a screenreader.

  8. Some videos loop continuously and cannot be paused or stopped.

  9. Error messages are not announced for people using screenreaders.

This statement was last updated on 6 July 2023